US Justice Department Mediation Program Helps Settle ADA Complaints

by Bill Norman on July 1, 2007 - 11:20am

QUEST Vol. 14, No. 4

The no-cost ADA Mediation Program, operated through the U.S. Department of Justice, provides impartial mediators to help parties discuss ADA violations and reach mutually agreeable solutions.

The DOJ says that in the last five years, 90 percent of ADA cases against government agencies and businesses were settled using mediation instead of through lawsuits. According to one DOJ staffer, “We’re not trying to get litigation; we’re trying to get compliance.”

It’s not necessary to have an attorney to participate in mediation. If no agreement is reached, the person who brought the complaint, or the DOJ, may pursue other legal remedies. If agreement is reached, the case isn’t formally closed until the solution has been implemented.

The easiest way to file an ADA complaint with the DOJ is to visit the ADA home page – www.usdoj.gov/crt/ada/adahom1.htm – and click on the Enforcement link at the top of the page.

Or, write to the U.S. Department of Justice, Civil Rights division, 950 Pennsylvania Ave. NW, Disability Rights Section – NYAV, Washington, DC 20530.

Complaints may be filed in the Title II category, covering violations by state and federal entities, or the Title III category, covering violations by businesses and public accommodations, like restaurants, hotels, public transportation, schools, sports stadiums, movie theaters and more. Title I complaints deal with employment discrimination based on disability.

Indicate on the complaint if mediation is desired; sometimes DOJ decides on its own to send the case to mediation. One warning: Complainants who refuse to mediate may have their complaints closed without a DOJ investigation. However, if the alleged violator refuses to mediate, DOJ automatically institutes a formal investigation.

The single most comprehensive source of information about the Americans with Disabilities Act is the ADA’s home Web site: www.ada.gov.

Among the site’s sections are:

  • ADA Questions & Answers

  • Assistance at Self-Serve Gas Stations

  • Readily Achievable Barrier Removal and Van-Accessible Parking

  • Job Accommodation Network

The Web site’s list of ADA publications is lengthy, but well worth reviewing for assistance in specific areas. The section titled “Other Federal Agencies with ADA Responsibilities” addresses topics such as employment, public housing, healthcare and public transportation.

Some sections of the Web site may not immediately appear to be pertinent to individuals with disabilities because they have headings such as ADA Guide for Small Businesses and ADA Tax Incentive Packet for Businesses.

However, individuals hoping to gain the cooperation of a non-compliant business will find the information useful in identifying the remedial measures required by law. That knowledge can form the basis of a first communication with a non-complying business, and may help avoid the need to file a lawsuit.

Regional resources

Ten regional Disability and Business Technical Assistance Centers (DBTACs) are available to assist individuals and businesses with ADA matters.

Each “one-stop shop” assists with ADA issues related to public accommodations, public services, employment and communications. In the area of education, DBTACs address such matters as building accessible Web sites, ensuring that distance learning programs are accessible, and ensuring that computers are compatible with assistive communications devices.

Visit the DBTAC Web site at www.dbtac.vcu.edu/centers.aspx or call toll-free (800) 949-4232 for more information.

Additional information

Although not directly connected to the ADA, significant help can be found in the PACER Center, a 30-year-old nonprofit group jointly funded by the U.S. Department of Education, U.S. Department of Labor and private donations. The organization’s goals are to expand opportunities and enhance the quality of life for children and young adults with disabilities, and their families. Refer to www.pacer.org for more information about subjects such as school special education programs, transition to work, employment strategies for youth and adults with disabilities, health and insurance and legislative information.


For more on the ADA from Quest, read the following from the July-August 2007 issue:

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