filing a complaint

What to do when things go wrong, and what's being done to improve air travel for people with disabilities

posted on June 1, 2000 - 10:12am
This is the second in a two-part series on traveling with a disability. The first part, "How to Fly Through the Air with the Greatest of Ease," ran in Quest Vol. 7, No. 2, April 2000. Nicholas Johnson is a frequent flyer for his job as a consulting engineer with a highly regarded Boston firm. So imagine his surprise when, following a recent trip on a major U.S. airline, he not only lost his...

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